You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.   

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing  today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.  

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.  



无论你们说什么，我们都会听取。好的服务和好的用户体验是我们非常关注的。但坦白说，我们现在还做得不够完美。
有些用户反应他们的360用户体验很让人沮丧，因为某些硬件错误，他们不得不将自己的主机反修。
大多数（译者注：66％，的确是大多数）用户在拥有360的第一天有非常棒的用户体验，并且可以天天持续下去。但有些用户质问我产品的可靠性，或者质疑我们对用户的承诺，这些质疑是我们需要非常认真面对的。（译者注：既然质疑可靠性，有何来的“天天持续”？矛盾，但原文如此）
我们一直在紧跟这些问题，我们正在测试，并且确定了一些可能导致三红的因素。（译者注：终于官方承认三红了），并且我们已经对一些问题做出了改善。
我们也实施了一些重要的政策让你可以无忧无虑的一直游戏。
目前，我们增加了360的保修期，特别是三红问题的360。这对新售出的和已经售出的都有效。在我们两年保修不变的情况下，我们宣布三红问题的主机有三年的保修。如果用户出现了亮红灯的问题，我们将免费维修三年，包括邮费，以用户购买时间为准。之前有用户花钱修的，我们也会偿还修理费。微软会为每一台产品负责，确保用户梦幻般的游戏体验。（译者注：三红体验，的确梦幻，其他主机都体验不到！）
如果360让你有了任何糟糕的体验，我们表示抱歉。（译者注：终于官方为三红道歉了）我们会为此负责，并且保证每个360用户可以继续伟大的游戏体验。（译者注：都道歉了，微软你谦虚点，低调点要死啊？微软道歉都是昂着头的！牛！）
这条消息我们会在全球发布。感谢你能耐心看完。我们给出了一个FAQ，并且会更新它。
我代表微软感谢你的忠诚。（哈哈哈哈哈哈，蘑菇看到这里笑翻了，软饭是很忠诚啊，三红了还无怨无悔！从这句话看出微软吃定你们了！）

延三年了，一股浓浓的酸味

其实，我倒是觉得无所谓~~

期待的游戏太多，三红问题可以忽略不计了。

蘑菇 括号里写得酸............

重复了。

没有重复，这是我自己的翻译，翻译这东西很奇妙的，翻译不好容易误导人

完了  完了   血洗开始了   

努力挣钱买Z的！

虽然楼主在LU发言很二，不过同意6楼的说法

国内玩盗版享受不到

引用:

原帖由 虚无的嵇康 于 2007-7-6 09:33 发表
蘑菇 括号里写得酸............

同:D

在括号中看到浓浓的酸味，混乱的逻辑:D

…………………………
蘑菇在LU说话根在这里不是一个档次……

写得好~~三红机没什么可酸的。整天见到二手区有卖尸体的

软饭是很忠诚啊，三红了还无怨无悔！